K5 offers to support your SAP solution, whether it be SAP Business One, SAP All-In-One or SAP Business Suite. Our extensive support experience has led us to build a structured support platform which caters for all requirements such as first call resolution, problem and incident management, requests, enhancements and projects.
We have a proactive approach where our main objective is not only responsive, but rather to provide advice on best practices, new solutions, facilitate knowledge transfer and ultimately make our customers enjoy their SAP experience and make them more profitable.
Combined with our System Administration & Basis Support offerings, we support our customers’ SAP solutions end-to-end.
Service Level Agreements
We have flexible and comprehensive service level agreements that govern our support services and give our customers peace of mind. We pride ourselves in the fact that while service level agreements are in place, they are very seldom required, because we support with passion.